How Can We Help?

For cakes and treats already available in our online shop, order directly through the website.

You can choose the available size, flavour, filling and product options before checking out securely.

For a completely custom design, use our Custom Cake Order page.

Standard cake orders generally require at least 72 hours' notice, subject to availability.

For detailed or fully custom cakes, we recommend ordering approximately 5–10 days in advance wherever possible.

Wedding cakes should ideally be finalised at least two months before the wedding date.

Sometimes.

Last-minute orders depend on our production schedule, the cake design, available ingredients and whether custom decorations are required.

Availability is never guaranteed until the order has been confirmed and the required payment has been received.

No.

Discussing a date, sending an enquiry or receiving a quote does not reserve production space.

Your booking is confirmed only once Cape to Cake has accepted the order and the payment required for that particular booking has been received.

Cape to Cake generally operates on full payment before an order is confirmed unless a specific quotation, invoice or booking arrangement states otherwise.

Some qualifying wedding, corporate or larger orders may have a staged payment arrangement. If so, the payment schedule shown on that quotation or invoice will apply.

Depending on the order, payment options may include:

• Secure website checkout
• Yoco payment facilities
• EFT where offered
• Private password-protected website checkout for certain custom orders
• International bank transfer for qualifying corporate clients where arranged

No.

Production space is limited and a date is not regarded as confirmed until the required payment has been received and Cape to Cake has confirmed the order.

Where a corporate client's head office is outside South Africa, or payment will be made from an international bank account, an additional international transfer charge may be added to the quotation or invoice.

This is to cover SWIFT and related international banking costs.

Pricing depends on the particular cake and options selected.

Factors may include:

• Cake size
• Design and decoration
• Flavour and filling
• Premium flavour or filling upgrades
• Toppers and custom decorations
• Fresh flowers where applicable
• Delivery and venue setup

Pre-designed cakes on our website display their starting price, with available upgrades calculated during ordering.

Portions depend on the size of the cake and how it is cut.

These are guides rather than guaranteed serving counts. Larger sizes and tiered cakes are available depending on the design.

Each product has a base price and the standard options included with that product.

Premium flavours, fillings or other upgrades are charged separately where applicable and are shown during website ordering or on your custom quotation.

Yes.

In addition to the cakes available in our online shop, Cape to Cake accepts fully custom cake requests.

Custom orders can be designed around your occasion, theme, colour palette and practical design requirements.

Reference images are welcome, but we use them as inspiration rather than promising an exact replica.

Every cake is handmade, so reasonable differences in colours, piping, handmade decorations, flower placement and proportions can occur.

We aim to preserve the agreed overall theme and design direction.

Yes, where the particular design allows customisation.

For fully custom cakes, please send us your theme, colours and inspiration when submitting your enquiry.

Yes.

Cape to Cake uses edible prints for selected cake designs, cupcakes and branded corporate treats.

Customers supplying logos, photographs or other artwork should make sure they are authorised to use the material provided.

Available flavours depend on the particular product or cake range.

Popular options include flavours such as:

Additional or premium options may be offered depending on the product.

Selected custom and wedding orders may allow additional gourmet or specialised flavour requests.

Availability and any surcharge will be confirmed before the order is finalised.

Please discuss any relevant allergy concerns with us before ordering.

Our kitchen handles common allergens such as gluten, dairy, eggs, peanuts, tree nuts and soy.

Although reasonable care is taken, we cannot guarantee a completely allergen-free environment because products are prepared in a shared kitchen.

Cape to Cake uses halal ingredients.

Fresh flowers may be used on selected designs where suitable.

Depending on the order, flowers may be supplied by Cape to Cake, by the client, or by the client's florist.

Fresh flowers are decorative rather than edible and need to be selected and placed carefully.

Depending on the design, alternatives may include:

• Handmade fondant flowers
• Wafer-paper flowers
• Silk flowers

Yes.

Delivery is available at an additional charge and is calculated according to factors such as distance, travel time, cake size and the care required to transport the order.

Cape to Cake currently uses our own delivery arrangements, including a private delivery contractor, depending on the order and destination.

Delivery is arranged according to the cake's size, structure and destination rather than through one fixed public courier service.

Most standard birthday cakes and smaller orders can be collected by arrangement from Bellville.

The cake should be transported on a flat, stable surface in a cool vehicle and driven carefully.

You may arrange another person or courier to collect where the order is suitable for collection.

However, once a collected cake has been handed over, Cape to Cake cannot control how it is transported, driven, handled or stored afterwards.

We strongly recommend using a vehicle and collection arrangement appropriate for transporting a fragile decorated cake.

No.

Venue setup is generally required when a cake is exceptionally tall, heavy or structurally complex.

These cakes may be transported as reinforced separate tiers and assembled at the venue for stability.

Whether setup is required will be confirmed before the order is finalised.

We recommend finalising your wedding cake order at least two months before the wedding date, subject to availability.

Earlier enquiries are encouraged for popular wedding dates and more complex designs.

Yes, where delivery or setup is required.

Particularly tall, heavy or structurally complex cakes may be delivered in separate reinforced tiers and assembled at the venue.

Delivery and setup are quoted according to the cake, venue and distance.

Cape to Cake is a bakery rather than an event-styling or equipment-hire company, so cake stands are not supplied as standard.

If a venue or planner is providing a stand, please make sure it is appropriately sized and strong enough for the cake.

Toppers, MDF decorations, laser-cut pieces and acrylic decorations are not automatically included unless the particular quotation or product description states otherwise.

Yes.

Cape to Cake produces corporate cakes, branded cupcakes, cookies, cakesicles, cake pops and other customised sweet treats for business events, activations, launches, gifting and celebrations.

Yes.

We can use customer-supplied logos and approved artwork for appropriate edible prints and branded products.

Please provide the clearest, highest-quality logo file available when requesting your quotation.

Lead time depends on the quantity, product type, branding, packaging and delivery requirements.

Larger quantities and highly customised orders should be booked as early as possible so that ingredients, printing, packaging and production capacity can be secured.

Yes, where international bank payment has been arranged.

An additional charge may be added to the invoice to cover SWIFT and related international banking fees.

Possibly.

Whether a change can be made depends on how close the request is to your event date, whether production has started, and whether ingredients or custom decorations have already been purchased or made.

Additional charges may apply to approved changes.

Contact us in writing as early as possible.

Because our cakes and treats are made to order, cancellation does not automatically mean that the full amount paid can be refunded.

Work already completed and reasonable order-specific costs may need to be taken into account.

Contact us as soon as reasonably possible.

For perishable products, reporting the concern on the day of collection or delivery, or within approximately 24 hours where reasonably possible, gives us the best opportunity to investigate.

Please provide clear photographs and keep the remaining product where practical until we have responded.

Follow any instructions provided with your particular order.

In general:

• Keep the cake away from direct sunlight and heat
• Store it on a stable level surface
• Protect it from humidity and warm environments
• Refrigerate where the cake or filling requires it

Cakes are sensitive to heat, sunlight, wind, humidity and insects.

Outdoor display should therefore be planned carefully. A cool, shaded or air-conditioned environment is preferable wherever possible.

No.

Cape to Cake operates as a home-based cake studio in Oakglen, Bellville and works by confirmed order rather than as a walk-in retail bakery.

Cape to Cake is based in Oakglen, Bellville, Cape Town.

Collection details are confirmed for applicable orders.

Email: orders@capetocake.co.za

Telephone: 069 921 5255

Custom cake enquiries can also be discussed by phone or WhatsApp where needed, but existing website designs are best ordered directly through the online shop.

Sponsorship, donation and collaboration requests should be submitted through our dedicated Sponsorship Requests page rather than through a cake order form.