Cape to Cake (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal information in accordance with the Protection of Personal Information Act (POPIA).
This Privacy Policy explains how we collect, use, and protect your personal information when you use our website or place an order with us.
By using our website or services, you agree to this Privacy Policy.
We may collect the following personal information:
- Name and surname
- Contact details (email address and phone number)
- Delivery or collection information
- Order details and cake preferences
- Payment information (processed securely via third-party providers like Yoco)
- Website usage data (such as IP address and browser type)
We only collect information that is necessary to fulfil your order or improve our services.
We use your information to:
- Process and manage your orders
- Communicate with you about your order
- Provide customer support
- Arrange delivery or collection
- Improve our website and services
- Send important updates related to your order
We do not sell or rent your personal information to third parties.
We may share your information with trusted third parties only when necessary, such as:
- Payment providers (e.g. Yoco)
- Delivery services (if applicable)
These parties are required to handle your information securely and only for the intended purpose.
Our website may use cookies to:
- Improve user experience
- Analyse website traffic
- Ensure the website functions properly
You can disable cookies in your browser settings if you prefer.
We take reasonable steps to protect your personal information from:
- Loss
- Misuse
- Unauthorised access
However, no system is 100% secure, and we cannot guarantee absolute security.
We retain your personal information only as long as necessary to:
- Complete your order
- Comply with legal and accounting requirements
Under POPIA, you have the right to:
- Request access to your personal information
- Request correction or deletion of your data
- Object to how your data is used
- Withdraw consent at any time
To exercise these rights, contact us using the details below.
If you have any questions about this Privacy Policy or your personal information, please contact us:
info@capetocake.co.za
069 921 5255
