Q: How do I place an order?
A: You can place an order directly on our website or contact us via:
📧 order@capetocake.co.za
📱 WhatsApp/Call: 069 921 5255
for all custom cake enquiries.
Q: How far in advance should I order?
A: We require a minimum of 72 hours’ notice for standard cakes.
For custom or detailed cakes, we recommend booking at least 5–10 days in advance to secure your date.
Q: Do you accept last-minute orders?
A: We may accommodate last-minute orders depending on availability, but this is not guaranteed.
Q: Do you make custom cakes?
A: Yes! All our cakes are custom-designed to suit your theme, colours, and occasion.
No two cakes are ever identical. And we accept fully custom orders.
Q: Do you require a deposit?
A: No — we are a full payment upfront business. Your order is only confirmed once payment has been received.
Q: What payment methods do you accept?
A:
- Custom orders: EFT or Yoco payment link
- Website orders: Yoco (secure online checkout)
Q: Is my date secured without payment?
Q: How much do your cakes cost?
Q: How much do your cakes cost?
A: Pricing depends on:
- Size (servings)
- Design complexity
- Flavour and fillings
- Decorative elements (toppers, florals, etc.)
Each cake is quoted individually based on your requirements.
Q: How many people does a cake serve?
Q: How many people does a cake serve?
A: Servings depend on how the cake is sliced:
Dessert Servings (larger slices):
- 15 cm cake: 8–12 servings
- 20 cm cake: 12–20 servings
- 25 cm cake: 20–30 servings
Standard / Wedding Servings (smaller slices):
- 15 cm cake: 12–16 servings
- 20 cm cake: 20–30 servings
- 25 cm cake: 30–40 servings
Larger sizes and tiered cakes are available on request.
Q: Do you offer delivery?
A: Yes, delivery is available at an additional cost based on your location.
Q: Can I arrange my own delivery?
A: Yes, you may arrange your own courier (e.g. Uber), but this is done at your own risk.
Q: Do you deliver and set up wedding cakes?
A: Yes — multi-tier cakes require delivery and professional setup, which is quoted separately.
Q: Can you recreate a cake from a picture?
A: We can use reference images as inspiration, but every cake is handmade and unique, so exact replicas are not guaranteed.
Q: Do you use fresh flowers?
A: No — we use silk or fondant flowers only as standard.
Fresh flowers can be used on request, provided they are non-toxic and safe for food use. This will incur an additional charge.
Q: Can I choose my own colours and theme?
A: Absolutely! All cakes are customised to match your event.
Q: What flavours do you offer?
A: We offer a selection of classic, well-loved flavours, including:
Chocolate, Vanilla, Red Velvet, Lemon, Carrot, Strawberry, Salted Caramel, and Mocha.
Q: Do you offer custom or unusual flavours?
A: We primarily offer classic flavours to ensure consistent quality.
For wedding cakes, we can accommodate gourmet or specialised flavours on request, which will incur an additional charge.
Q: Do you cater for allergies or dietary requirements?
A: Please inform us when ordering. While we take care, our kitchen handles common allergens, so we cannot guarantee a completely allergen-free environment.
Q: Can I make changes to my order?
A: Changes may be possible depending on how far along your cake is in preparation. Additional costs may apply.
Q: What is your cancellation policy?
A: Due to the custom nature of our cakes:
- Cancellations may not be refundable once work has begun
- Costs for work already completed will be charged accordingly
Q: How should I store my cake?
A:
- Keep in a cool, dry place
- Avoid direct sunlight and heat
- Buttercream cakes may require refrigeration in warm weather
- Remove from the fridge 1–2 hours before serving
Q: Are your cakes identical to photos?
A: No — all cakes are handmade, and slight variations are part of their charm.
Q: Do you have a storefront?
A: No — we are a home-based studio and operate by order only.
Q: Are you open every day?
A: We are closed on Sundays.
We’re happy to help!
📧 order@capetocake.co.za
📱 069 921 5255
